Privacy policy

Genesis Health International Inc. Effective Date: October 29, 2024

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Genesis Health International Inc. ("Company," "Genesis Health," "we," or "us") respects your privacy and is committed to protecting it through our compliance with this policy.

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This policy describes the types of information we may collect from you or that you may provide when you visit the website https://www.trygenesis.com (our "Website") and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy should be read in conjunction with our California Consumer Privacy Act (CCPA) Opt-out Notice and Collection Notice.

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Scope of Policy

This policy applies to information we collect through our Website, email, text, and other electronic messages between you and this Website, through mobile and desktop applications you download from this Website, and when you interact with our advertising and applications on third-party websites and services that include links to this policy.

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This policy does not apply to information collected by us offline or through any other means, including on any other website operated by Company or any third party, or any third party, including through any application or content that may link to or be accessible from or through the Website.

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Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. by accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

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Children Under the Age of 18

Our Website and services are not intended for children under 18 years of age. No one under 18 may provide any information to or through the Website. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Website, make any purchases through the Website, use any interactive features, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.

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If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at info@trygenesis.com

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Information We Collect and How We Collect It

Personal Health Information

As a healthcare technology company facilitating medical services, we collect protected health information (PHI) that is governed by HIPAA, including:

We collect medical history, current health conditions, medications, treatment records, and other health-related information necessary to provide our services. This information is collected directly from you when you provide it through our platform, and may also be received from healthcare providers, pharmacies, and other healthcare entities involved in your care.
Your health information is used and disclosed only in accordance with HIPAA requirements and other applicable healthcare privacy laws. We maintain appropriate physical, technical, and administrative safeguards to protect your health information.
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Other Personal Information

We collect several other types of information from and about users of our Website, including:

Information by which you may be personally identified, such as name, postal address, email address, telephone number, or any other identifier by which you may be contacted online or offline ("personal information").
Information about your internet connection, the equipment you use to access our Website, and usage details. This information is collected automatically as you navigate through our Website using technologies such as cookies and web beacons.
Information from third parties, including business partners, analytics providers, and advertising networks.
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Collection Methods

Information You Provide Directly

The information we collect directly from you on or through our Website may include:

Information provided when registering for an account, including contact information and demographic information.
Records and copies of your correspondence with us, including email addresses and support requests.
Details of transactions you carry out through our Website and of the fulfillment of your orders. You may be required to provide financial information before placing an order.
Your search queries on the Website and responses to surveys or questionnaires.

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Information We Collect Automatically

As you navigate through and interact with our Website, we use automatic data collection technologies to collect:

Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The technologies we use for this automatic data collection may include cookies (or browser cookies) and web beacons. A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser, but this may limit your access to certain parts of our Website.

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Use of Your Information

We use information that we collect about you or that you provide to us, including any personal information:

To present our Website and its contents to you and provide you with information, products, or services that you request from us.
To fulfill any purpose for which you provide it, including processing your requests for healthcare services and coordinating your care with healthcare providers.
To provide you with notices about your account and to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
To notify you about changes to our Website or any products or services we offer or provide through it.
To improve our Website, products or services, or present targeted advertisements.

In any other way we may describe when you provide the information or for any other purpose with your consent.

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Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates for purposes consistent with this privacy policy.
To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
To healthcare providers and pharmacies involved in your care.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Genesis Health's assets.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our terms of use and other agreements.

If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Genesis Health, our customers, or others.

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Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

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The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

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Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk.

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Your Rights Regarding Your Information

Access and Control

You have the right to:

Access your personal information and health records maintained by us.
Request corrections to your information if it is inaccurate or incomplete.
Receive an accounting of disclosures of your health information.
Request restrictions on certain uses and disclosures of your information.
Request confidential communications.
Receive a copy of your health information in an electronic format.
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State Privacy Rights

California, Colorado, Connecticut, Virginia, and other states provide their residents with additional rights regarding their personal information. Please see our State Privacy Rights section for specific information about these rights.

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California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information:

The right to know what personal information is collected, used, shared, or sold.
The right to delete personal information held by businesses.
The right to opt-out of the sale of personal information.
The right to non-discrimination for exercising their CCPA rights.
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Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page with a notice that the privacy policy has been updated and notify you by email to the primary email address specified in your account.

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The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

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Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at:

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Email: info@trygenesis.com

Phone: (833) 870-0663

Address: 2500 Quantum Lakes Drive, Boyton Beach, FL, 33426

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